Refund & Returns Policy
We want every gift to arrive with care and meet reasonable expectations. This policy explains how cancellations, damaged products, failed deliveries, substitutions, returns and refunds are handled.
Clear Guidelines for Gift Orders.
Lahore Gifts Online sells a combination of fresh, perishable, customized and standard gift products. Because many products are prepared specifically for an occasion or recipient, ordinary retail return rules may not apply in the same way as they do to non-perishable products.
General Refund Policy
Refund eligibility depends on the reason an order could not be completed or the nature of the reported issue.
Where Lahore Gifts Online is unable to deliver an order because of an issue within our control and no suitable replacement or alternative solution can be provided, the affected amount may be refunded.
Fresh & Perishable Products
Cakes, flowers, fruit baskets, mithai, chocolates containing perishable ingredients and similar fresh products are prepared or arranged for a specific delivery date.
For hygiene, freshness and quality reasons, these products generally cannot be physically returned after successful delivery.
- Cakes and food products cannot normally be returned after acceptance.
- Fresh flowers may naturally vary in colour, size and arrangement.
- Perishable gifts must be stored correctly after delivery.
- Deterioration caused by improper storage after delivery is not normally eligible for refund.
Customized & Personalized Products
Personalized products are prepared according to information supplied by the customer and are normally not eligible for return simply because the customer changes their mind.
Customers are responsible for carefully checking names, photographs, dates, messages, spellings and other customization details before confirming the order.
What Happens if We Cannot Deliver?
If Lahore Gifts Online is unable to deliver the order because of an operational issue on our side and the customer has provided correct recipient and delivery information, we will review the order for an appropriate resolution.
Depending on the circumstances, this may include redelivery, replacement, an alternative product or an eligible refund.
Incorrect Address or Contact Details
Customers are responsible for providing correct recipient information at checkout.
Refund eligibility may be affected if delivery fails because of:
- An incorrect or incomplete delivery address.
- An incorrect recipient phone number.
- Missing delivery instructions.
- The customer providing the wrong city or delivery location.
Additional delivery charges may apply if a second delivery attempt is requested.
Recipient Unavailable
Our delivery team may contact the recipient where reasonably necessary to complete delivery.
If the recipient is unavailable, cannot be contacted or cannot receive the order at the provided location, we will assess whether another delivery attempt is practical.
Fresh or perishable products may not remain suitable for delivery at a later time, and additional charges may apply for redelivery.
Recipient Refuses Delivery
If the recipient refuses to accept a correctly prepared order, the order will generally not qualify for a refund.
This is particularly important for fresh, customized and perishable gifts that cannot reasonably be resold after preparation or dispatch.
Damaged Products
If a product arrives materially damaged, please contact Lahore Gifts Online promptly after delivery.
We may request clear photographs or video of the product and packaging so that our team can verify the issue.
If the complaint is accepted, Lahore Gifts Online may arrange an appropriate replacement or redelivery.
Incorrect Product
If the product delivered is materially different from the item confirmed in your order, please contact customer support promptly with your order number and supporting photographs.
Once verified, the issue may be resolved through replacement, correction, redelivery or another appropriate solution.
Product Substitutions
Flowers, packaging, cakes, chocolates and other gift components may occasionally become unavailable because of seasonal or local stock limitations.
Where necessary, Lahore Gifts Online may replace an unavailable item with a suitable alternative of reasonably similar style, quality or value.
A reasonable substitution that preserves the overall purpose and value of the order does not automatically make the entire order refundable.
Order Cancellation
If you need to cancel an order, please contact customer support as soon as possible.
A cancellation may be accepted if preparation, procurement or customization has not started.
Once an order has entered processing, preparation, customization, procurement or dispatch, cancellation and refund may no longer be available.
Event-Day Deliveries
Valentine's Day, Mother's Day, Father's Day, Eid, New Year and other major gifting occasions involve unusually high delivery volumes.
Exact-time delivery is generally not guaranteed on major event days. Orders may be delivered within the published or communicated event-day delivery window.
Weather, Law & Order or Events Beyond Our Control
Delivery can occasionally be affected by circumstances outside our reasonable control, including severe weather, road closures, law-and-order situations, government restrictions or other unexpected disruptions.
In these circumstances, Lahore Gifts Online will make reasonable efforts to complete or reschedule delivery.
Where an additional premium delivery charge was paid for a service that could not be provided because of such circumstances, the applicable extra charge may be reviewed for a partial refund where appropriate.
How Refunds Are Processed
Where a refund is approved, it will normally be processed using a suitable payment method based on the original transaction and the available payment channels.
The time required for the amount to appear in your account may vary depending on your bank, card issuer, payment processor or financial institution.
How to Report an Order Issue
To help us review your case quickly, please contact customer support and provide as much relevant information as possible.
Contact Us
If you believe an order qualifies for a refund, redelivery, replacement or correction, contact our customer care team with your order details.
Something Wrong With Your Order?
Contact our customer care team with your order number and details of the issue. If the complaint relates to a damaged or incorrect product, please also send clear photographs where possible.
