Acceptance of Terms

By using our website, placing an order, communicating an order through customer support or completing payment, you acknowledge that you have read and accepted these Terms & Conditions.

If you do not agree with these terms, please contact our customer support team for clarification before placing an order.

Product Information

We make reasonable efforts to present products, descriptions, sizes, colours and images as accurately as possible.

Because many gifts contain fresh, handmade or locally sourced items, minor variations may occur.

• Flower shades and arrangements may vary depending on seasonal availability.
• Cake decoration may contain minor visual differences from reference photographs.
• Packaging, ribbons, baskets or decorative materials may change according to availability.
• Product colours may appear slightly different depending on the customer's screen.

Product Availability & Substitutions

All products are subject to availability. Occasionally an item, flower, flavour, packaging material or gift component may become unavailable after an order has been placed.

Where reasonably necessary, Lahore Gifts Online may provide a suitable substitute of similar style, purpose or value rather than cancelling the entire order.

Order Information

Customers are responsible for providing correct and complete information when placing an order.

This may include:

• Sender name and contact information.
• Recipient name and telephone number.
• Complete delivery address.
• Correct delivery city.
• Requested delivery date.
• Greeting card message.
• Any important delivery instructions.

Lahore Gifts Online is not responsible for delays or failed delivery caused by incorrect, incomplete or misleading information provided by the customer.

Order Confirmation

Submission of an order does not always mean immediate acceptance. An order may require payment confirmation, product availability verification or delivery-location confirmation.

Lahore Gifts Online reserves the right to contact a customer for additional information before an order is processed.

Prices & Payments

Product prices are displayed on our website and may be changed from time to time without prior notice.

Additional charges may apply for certain delivery areas, urgent deliveries, midnight delivery, special occasions or customized requirements.

An order may not be processed until the required payment has been successfully confirmed.

Delivery

Delivery availability depends on the product, destination and requested delivery date.

• Same-day delivery may be available for selected products and supported locations.
• Some products require advance preparation.
• Delivery time requests are handled on a best-effort basis unless specifically agreed.
• Orders may be delivered through our team, riders, couriers or fulfillment partners.

Customers should ensure that the recipient can be reached at the provided delivery location.

Valentine's Day, Eid & Peak Events

Valentine's Day, Mother's Day, Father's Day, Eid, New Year and other major occasions can result in unusually high order volumes.

On these days, Lahore Gifts Online may operate extended delivery windows rather than accepting exact-time delivery commitments.

Customers are encouraged to order early during peak occasions.

Recipient Availability

The recipient should be reasonably available at the delivery location or reachable by telephone where contact is necessary.

If the recipient cannot be reached, is not available, provides incorrect directions or refuses to accept the order, additional delivery charges or other limitations may apply.

Refused Deliveries

If the recipient refuses to accept a correctly prepared and dispatched order, the order may be treated as fulfilled for refund purposes, particularly where the goods are fresh, perishable or customized.

Customers should make sure that the recipient is willing and able to receive the gift.

Cancellations

Customers should contact us as soon as possible if they need to cancel or change an order.

Once an order has entered preparation, customization, procurement or dispatch, cancellation may no longer be possible.

Customized, personalized, perishable or specially procured items may have more limited cancellation eligibility.

Refunds

Refund requests are reviewed according to the circumstances of the order.

Where Lahore Gifts Online is unable to complete an order and no suitable alternative can be provided, an appropriate refund may be issued.

Refund eligibility may be limited where:

• The recipient refuses delivery.
• Incorrect recipient information was supplied.
• The recipient could not be reached.
• Delivery was attempted at the provided address.
• A personalized product has already been made.
• A perishable item has already been prepared.

Damaged or Incorrect Products

If an item arrives materially damaged or substantially different from the confirmed order, customers should contact our customer support team promptly.

We may request photographs, video or other reasonable evidence so that the issue can be reviewed.

Where a complaint is accepted, Lahore Gifts Online may provide replacement, redelivery, correction or another appropriate resolution, depending on the circumstances.

Fresh & Perishable Products

Flowers, cakes, fruits, mithai, food items and similar products are fresh or perishable and may naturally vary in appearance.

Customers and recipients should store and consume perishable items appropriately after delivery.

Lahore Gifts Online cannot be responsible for deterioration caused by improper handling or storage after successful delivery.

Customized & Personalized Gifts

Customers are responsible for checking names, dates, messages, photographs and other custom information before submitting an order.

Once production has started, changes may not be possible.

Minor colour or placement differences may occur because of printing methods, product surfaces or screen colour differences.

Greeting Card Messages

Customers are responsible for the content of greeting messages submitted with an order.

Lahore Gifts Online may refuse content that is unlawful, threatening, abusive, fraudulent or otherwise inappropriate.

Weather, Traffic & Unforeseen Events

Some circumstances are beyond the reasonable control of Lahore Gifts Online.

These may include:

• Severe weather conditions.
• Road closures or unusual traffic disruption.
• Law-and-order situations.
• Public holidays or government restrictions.
• Natural disasters.
• Internet, payment or telecommunications outages.
• Other events beyond reasonable control.

Where these events affect delivery, reasonable efforts will be made to complete or reschedule the order as circumstances allow.

Customer Communication

Lahore Gifts Online may contact customers through telephone, WhatsApp, email or other provided communication channels regarding an order.

This may include payment confirmation, delivery questions, product availability, replacement options or support matters.

Fraud & Suspicious Transactions

Lahore Gifts Online may hold, review or cancel transactions that appear fraudulent, unauthorized or suspicious.

Customers may be asked to provide reasonable verification before an order is processed.

Website Content & Intellectual Property

Website content, including text, design, branding, graphics, product descriptions, photographs and other materials, may be protected by applicable intellectual-property rights.

Content may not be copied, reproduced, republished or commercially used without appropriate permission, except where permitted by law.

Website Use

Customers must not use the website to:

• Commit fraud or unauthorized transactions.
• Attempt unauthorized access to website systems.
• Upload malicious software or harmful code.
• Interfere with website functionality.
• Misuse customer-service channels.
• Violate applicable law.

Third-Party Services

Some parts of our service may depend on third-party providers such as payment gateways, logistics providers, couriers, maps, communication services or technical systems.

Those services may also be subject to their own terms and policies.

Limitation of Liability

To the extent permitted by applicable law, Lahore Gifts Online will not be responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude any right or liability that cannot lawfully be excluded.

Changes to These Terms

Lahore Gifts Online may update these Terms & Conditions when our services, policies, website features or operational requirements change.

The current version will be published on this page together with the latest revision date.

Contact Lahore Gifts Online

If you have questions about an order or any of these Terms & Conditions, please contact us before placing your order.