Privacy Policy

Introduction

This Privacy Policy applies when you visit LahoreGiftsOnline.com, browse our products, create or use an account, place an order, provide gift delivery information or communicate with our customer care team.

It also applies to interactions through WhatsApp, telephone, email and other communication channels used in connection with our services.

Information We Collect

The information collected depends on how you interact with Lahore Gifts Online.

Gift Recipient Information

Gift orders often involve two different people: the customer placing the order and the person receiving the gift.

To arrange a successful delivery, you may provide:

• Recipient name and telephone number.
• Delivery address and city.
• Requested delivery date.
• Greeting card message.
• Special delivery instructions.

How We Use Information

Information may be used for legitimate business purposes including:

• Processing and managing customer orders.
• Preparing gifts and arranging delivery.
• Providing order confirmations and updates.
• Contacting customers where clarification is required.
• Contacting recipients where reasonably necessary to complete delivery.
• Providing customer support.
• Assisting with payment confirmation.
• Improving our website and services.
• Maintaining accounting and transaction records.
• Preventing fraud and unauthorized activity.
• Complying with applicable requirements.

Payments & Financial Information

Lahore Gifts Online may offer different payment methods depending on the order and services available at the time of purchase.

Electronic payments may be processed through authorized third-party payment providers. Such providers may collect and process information necessary to authorize and complete a transaction.

Payment providers operate under their own privacy, security and processing practices.

Cookies & Website Technology

Our website may use cookies and similar technologies to provide essential functionality and improve the shopping experience.

Cookies may be used to:

• Maintain your shopping cart.
• Remember website preferences.
• Support account and checkout sessions.
• Understand website performance.
• Improve usability.
• Support fraud prevention and security.

Browser settings normally allow you to manage or remove cookies. Disabling essential cookies may affect parts of our website.

When Information May Be Shared

Information may be shared with trusted parties where reasonably necessary to complete an order or operate our services.

• Delivery riders and logistics personnel.
• Florists, bakeries and gift suppliers involved in order fulfillment.
• Payment processors and payment gateways.
• Website hosting and technical providers.
• Email and communication service providers.
• Professional advisers where required.
• Government or regulatory authorities where disclosure is legally required.

We aim to disclose only information reasonably necessary for the relevant service or task.

Lahore Gifts Online does not sell customer personal information as part of its ordinary gifting business.

WhatsApp, Email & Customer Communication

Customers may contact Lahore Gifts Online through WhatsApp, telephone, email or other supported communication channels.

Information provided through these channels may be used to:

• Answer product questions.
• Assist with placing an order.
• Confirm order or payment details.
• Provide delivery updates.
• Resolve customer service issues.
• Follow up where necessary.

Third-party communication services may also process information under their own privacy policies.

Marketing & Promotional Communication

Where appropriate, customers may receive information regarding products, gifting occasions, promotions, reminders or service updates.

Promotional messages may be sent through supported channels such as email, SMS or WhatsApp where appropriate.

You may ask us to stop promotional communication by contacting customer care.

Data Retention

Information may be retained for as long as reasonably required for the purposes for which it was collected.

Some information may be retained for longer where reasonably necessary for:

• Customer service and order history.
• Accounting or transaction records.
• Fraud prevention.
• Dispute handling.
• Tax, regulatory or legal requirements.

Data Security

Lahore Gifts Online takes reasonable administrative and technical steps designed to protect information from unauthorized access, misuse, loss, disclosure or alteration.

However, no internet-based service, electronic transmission or storage system can guarantee absolute security.

Your Privacy Choices

Subject to applicable requirements and legitimate business obligations, you may contact us regarding:

• Information associated with you.
• Correction of inaccurate information.
• Updating your contact information.
• Deletion of certain information where appropriate.
• Stopping promotional communication.

We may need to verify your identity before acting on some requests.

Certain information may need to be retained for legal, accounting, tax, transaction or fraud-prevention purposes.

International Customers

Lahore Gifts Online serves customers who may be located outside Pakistan and wish to send gifts to family, friends or loved ones in Pakistan.

Where international customers use our website, information may be processed across borders through website hosting, payment systems, communications or other service providers.

Privacy and data-protection requirements may differ between countries.

Children's Privacy

Our online purchasing services are primarily intended for persons capable of entering into online purchase transactions.

We do not intentionally seek children's information for independent marketing purposes.

An adult may provide information relating to a child when reasonably necessary for a legitimate gift delivery.

Third-Party Websites & Services

LahoreGiftsOnline.com may contain links, integrations or embedded services operated by other companies.

These may include payment providers, social media services, analytics tools, maps, communication applications and other technologies.

Third parties operate under their own terms and privacy policies. We encourage customers to review those policies where relevant.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our website, services, technology, business operations or applicable requirements.

When material updates are made, the revised policy may be published on this page with an updated revision date.

Customers are encouraged to review this page periodically.

Contact Lahore Gifts Online

For questions regarding this Privacy Policy or information associated with your order or account, please contact our customer care team.