Frequently Asked Questions

Select your preferred gift on LahoreGiftsOnline.com, add it to your cart and complete the checkout with the sender, recipient and delivery information.

If you need help before ordering, you can also contact our customer care team on WhatsApp.

Yes. Customers living abroad can place an order through our website and send gifts to family, friends and loved ones in Pakistan.

Yes. Where the option is available, you can provide a greeting message with your order. Please check the spelling and wording before submitting it.

Yes. Selected products can be personalized with names, messages, photographs or other details.

Customized orders may require additional preparation time, so ordering in advance is recommended.

Same-day delivery is available for selected products and supported locations, subject to product availability and order timing.

If your order is urgent, please contact our customer care team before placing the order.

You may request a preferred delivery time, but exact-time delivery is generally handled on a best-effort basis and may not be guaranteed.

Traffic, recipient availability, product preparation and delivery workload can affect actual timing.

Major gifting occasions can have significantly higher order volumes. On such days, deliveries may be completed within an extended event-day delivery window rather than at an exact requested time.

Ordering early is recommended for Valentine's Day, Mother's Day, Father's Day, Eid, New Year and similar occasions.

Our delivery team may attempt to contact the recipient or customer using the information provided.

If delivery cannot be completed because the recipient is unavailable, unreachable or the address is incorrect, redelivery may depend on the product and circumstances and may involve an additional charge.

If a correctly prepared order is delivered or delivery is attempted and the recipient refuses to accept it, refund eligibility may be limited, especially for fresh, perishable or customized items.

We aim to deliver products as close as reasonably possible to the displayed image.

Fresh flowers, handmade cakes, baskets, ribbons, packaging and seasonal items may have minor differences in colour, arrangement or appearance.

If an item or component becomes unavailable, a suitable alternative of similar style, purpose or value may be offered or used where reasonably necessary.

Our aim is to preserve the overall quality and presentation of the gift.

Yes. Cakes, flowers, fruits, mithai and other fresh or perishable items should be stored and handled appropriately after delivery.

Available payment options are shown during checkout or may be confirmed by customer support where required.

Payment methods can vary depending on the order, customer location and services available at the time.

An order may require successful payment confirmation, product availability and delivery-location verification before processing.

Contact our customer care team as soon as possible if you need to change an order.

Changes may be possible before preparation begins, but cannot always be guaranteed once products have been prepared, purchased, customized or dispatched.

Please contact us immediately if cancellation is required.

Once an order has entered preparation, procurement, customization or dispatch, cancellation may no longer be possible.

Please contact customer support promptly and provide photographs or other reasonable evidence of the issue.

Once reviewed, an appropriate solution may include correction, replacement, redelivery or another suitable resolution depending on the circumstances.

Refund requests are reviewed according to the circumstances of each order.

Refund eligibility can be limited for personalized or perishable products, incorrect recipient information, unsuccessful delivery caused by recipient unavailability or a recipient refusing the order.

You can contact Lahore Gifts Online through:

• WhatsApp / Phone: +92 304 4465666
• Email: lahoregiftsonline@gmail.com
• Customer support hours: 10:00 AM – Midnight

If your question relates to an existing order, please provide your order number where possible.

This helps our support team identify the correct order and assist you more quickly.